Contact
Email shin@sognoragroup.com. Include your store address, the invoice or order number, and what you saw. Screenshots help — remove buyer names, street addresses and payment details first. Never send a password or an API token; support does not need them.Your first invoice takes one screen
1. Open the app from your dashboard. It reads your business name and address from your site settings, so there is nothing to connect and no account to create.2. Add your VAT number if your site settings do not already carry one, choose the number your first invoice takes, tick the confirmation box and choose Start issuing. Your most recent paid order is invoiced straight away and the PDF opens from the same screen.From then on, every paid order becomes an invoice on its own, usually within a few seconds of the payment. You never have to open the app again for it to work.The buyer’s VAT number from your checkout field
If your checkout has a field where business buyers type their VAT number, the app finds it by the field’s title and puts the number on the invoice. Titles containing VAT, USt, TVA, BTW, IVA, Partita, UID, NIF, CIF or Tax ID are all recognised, in any capitalisation, and the number is tidied up before it is printed: spaces, dots and dashes are removed and the letters are upper-cased, so DE 123 456 789 and de-123.456.789 print identically.If a buyer mistyped their number, or gave it to you after the order, type it into the Buyer VAT column in the document list and choose Save. The document is rebuilt with that number, keeps the number it already had, and a later rebuild never puts the old value back.Reverse charge
When reverse charge is switched on in the app, a sale carries the reverse-charge sentence if all of this is true: the buyer gave a VAT number, that number is registered in an EU member state, it is a different member state from yours, you have a VAT number of your own, and the order itself carried no tax. The sentence is printed in the language of the country you chose and in English underneath it.Which country is yours comes from your own VAT number rather than from the wording you chose. A French seller who prints German wording is still selling from France, and a sale to a French buyer is domestic.The last condition is the one that surprises people. This app copies the tax figures from the order and never calculates tax, so if your checkout charged VAT on that sale, the invoice states the VAT that was charged. The document list marks those orders Check this one so you can fix the tax settings in your store. An invoice claiming a reverse charge on money you actually collected would be a false document.Refunds become credit notes
When you refund an order, a credit note is issued against the invoice and names it by number. A full refund mirrors the invoice rate for rate, so the two cancel to zero. A partial refund splits the amount you returned across the invoice’s tax rates in the same proportions, so the net and the tax on the credit note add up to exactly what the buyer got back, never a cent more or less.Several partial refunds on one order produce several credit notes, one each. Credit notes take numbers from the same sequence as your invoices, and they are never held back by the free monthly allowance: a refund you cannot answer with a credit note would leave your books stating money you no longer have.If your store already issues its own invoices
Some stores are set up to send their own invoice or receipt for every order. Two documents for one order is a problem for your accounts, and no interface lets this app read that setting from your store, so it asks you instead. Nothing at all is issued until you tick the confirmation box on the setup card. If you later switch your store’s own invoicing on, switch this app off from the app market, or write to us.Numbering
Numbers are sequential with no gaps. A document that could not be built keeps the number it was given and appears in the list as Failed with the reason; choosing Make it again builds it into that same number, so nothing is missing from the sequence.You can raise the next number at any time. You cannot lower it below a number you have already issued, because a numbering sequence that goes backwards reads to a tax authority like a deleted invoice.Exporting a month
Choose a month in the filter and then Export these as a zip. The archive holds every PDF of that month and a CSV listing them with the number, date, order number, buyer VAT number, net, tax, total and whether the tax was reverse-charged. There is no limit on how many documents one export can hold.How long documents are kept
Documents are kept for ten years, which is the longest period an EU tax authority asks for. Removing the app deletes every document, every setting and your installation record immediately, so export the months you need before you remove it. What survives is a record of installs and plan changes that holds no names, addresses or amounts.Plan and trial
EU Order Invoices includes a 14-day trial and then costs $7.99 per month, or $5.99 per month paid yearly, billed by the app market. Without a plan you keep 5 invoices a month. Paid orders that arrive after that are not invoiced until the plan starts, and you can invoice them afterwards by their order number from the same screen. Credit notes never count against that allowance: a refund always gets its credit note, plan or no plan.Cancel during the trial and nothing is charged. After a charge, ask within 14 days of it and we refund it in full. Cancelling later stops the next charge and the plan stays active until the paid period ends; on a yearly plan, unused whole months are refunded when you ask. Refunds are filed by us and processed by the app market: approval takes up to three business days and the money can take up to twenty business days to reach you. Write to shin@sognoragroup.com with your site address and the charge date.What this app does not do
It does not transmit invoices over Peppol or any other e-invoicing network, does not produce Factur-X or XRechnung files, does not sync with accounting software, does not calculate tax or check VAT numbers against the VIES registry, does not apply tax exemptions at checkout, and does not create or change the documents your store issues itself. It turns your paid orders into invoices and your refunds into credit notes.