Contact
Email shin@sognoragroup.com. Include your store address, roughly when the checkout happened and what the cart total showed. Screenshots help, but remove customer names, addresses, email addresses and payment details. Never send a password or an app instance value; support does not need them.Written support, first reply within one business day.From install to your first wholesale order
1. Open the app. The discount is already set to 20% off all products for anyone carrying the “Wholesale” label, and the rule is already live on your store. Change the percentage if you want a different one and save.2. On the same screen, search the customer who buys at trade prices and switch them on. That puts the label on their contact. Type the beginning of their first name, last name or email address — the search matches the start, not the middle. Everyone you have already tagged is listed under the search box.3. Have that customer sign in and add something to the cart. The discount shows as its own line in the cart and at checkout.Nothing is added to your storefront: no duplicate products, no member roles, no password-protected pages and no code.Check these first
A wholesale customer still sees full pricesWholesale pricing only applies to a signed-in member whose contact carries your label. A customer browsing signed out, or checking out as a guest, cannot be recognised and pays the full price. Search them on the app screen: the switch shows whether their contact is tagged.The discount is missing from a cart that was already openA cart keeps the prices it was last given. Change an item quantity in that cart and it is priced again, with the discount.The app says the rule was switched off or deletedThe discount rule lives in your own store discounts, so it can be paused or removed from there. The app screen shows this the next time you open it and puts it back with one click.The rule is still in my store’s discount list after uninstallingThe store revokes an app’s access before it tells the app it was removed, so the rule this app created stays behind. It stops applying: the part that recognises wholesale members leaves with the app, so every cart is priced in full. It is only still listed.To clear it, open your store dashboard → Store → Discounts → Automatic discounts, find the rule named “Wholesale 20% off” (with whichever percentage you had set), open its “…” menu and choose Delete. Or install the app again, press Remove discount rule in the “Before you uninstall” card on the app screen, and then uninstall — that leaves nothing behind.Plan, cancellation and refunds
One plan: a 14-day free trial, then $9.99 per month, billed by the platform that hosts your site. Cancel from your site’s billing settings; the app cannot be removed while auto-renewal is on.Cancel during the trial and nothing is charged. After a charge, ask within 14 days of it and we refund it in full. Cancelling later stops the next charge and the plan stays active until the paid period ends; on a yearly plan, unused whole months are refunded when you ask. Refunds are filed by us and processed by the platform: approval takes up to three business days and the money can take up to twenty business days to reach you. Write to shin@sognoragroup.com with your site address and the charge date.What the app does not do
It does not set per-product wholesale prices, quantity tiers or minimum order amounts, it does not show trade prices on product pages, and it cannot price orders for customers who are not signed in. Invoices and renewals are issued by the platform that hosts your site.